Monday, February 25, 2019
Bcm/275
Choose two misinterpretations you experienced and fill verboten the chart for these. Respond to questions 1 and 2 shown under the chart for separately example of a misunderstanding. In your response, include the following Cite a meaningful misunderstanding rather than a general or less(prenominal) material misunderstanding. Use business- or work-related examples rather than personal integritys. Identify the roles of the transmitter and liquidator, such as manager, peer, subordinate, knob, vendor, and so forth Who was the sender?Client Who was the receiver? Myself (Client Service Manager) What was the inwardness? The invitee asked for two take ins to be sent to the Custodian, wiz with a mistake (contributions did not add up) and one that was correct (all contributions matched). What line of reasoning was used to send the message? E-mail was the channel used. What was the misunderstanding that occurred? The client thought that by sending two embarrasss it would fix the iss ue with check number one which had a negative amount for a contribution.I had told the client in order to resolve the issue with check number one she needed to void said check and re-issue another one. How could the misunderstanding been avoided? The misunderstanding could have been avoided had we spoke on the phone with the Custodian conference in as they are the ones who rejected check number one. 1. What did you learn slightly the communication process from this activity?From this activity I learned that the message can be mis still if the communication is not correct, meaning the mien the message is conveyed (e-mail, phone call, fax, etc. ). 2. What seemed to be the main causes of this misunderstanding? It seemed as if the Client was confused when I told her she needed to void one check an re-issue another one. Perhaps if we spoke on the phone she would have understood this and not told me to send both checks in 3. What tips can you suggest for preventing misunderstandings in communication?
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